Refund Policy

• Within 14 days of payment: an unused credit pack is refunded in full, no reason required.
• After 14 days, or for a partly used pack: the purchased credits still remaining are refunded.
• No payment-processing fees are deducted.
• Credits already spent on a generation are not refunded, because that digital content has been delivered (Article 17(2)5 of the Korean e-commerce act; disclosed and agreed at checkout).
• Credits received for free, such as the sign-up grant or the daily and weekly credits, are not refundable.
• A partial refund is the payment amount × (purchased credits remaining ÷ credits granted by that payment), rounded up to the nearest won.
• If a payment error or a service outage caused by us leaves you unable to use your credits, all remaining purchased credits are refunded regardless of the time elapsed.
• When a refund is made, the credits from that payment are removed from your account in the same proportion.

Send your order number to support@cutslate.com — no reason needed. We process it within 3 business days and return the money to your original payment method. The money may take a few more days to arrive, depending on the payment processor and your card issuer.

If a generation does not happen because of a system error or similar, the deducted credits return to your account automatically — no request needed. If a restore seems missing, write to support@cutslate.com with the link to the work.

Purchased credits are valid for 365 days from payment.

Free credits do not expire. Free credits are not refundable.

If an account is restricted or closed for breaking the Terms of Service, unused purchased credits are still refunded as described in section 1.